Client Stories & Reputation
Cancellation & Refund Policy
Everything you need to know about planning, booking, and experiencing private
bespoke tours in Morocco.
- 1. Overview & Booking Deposits
To guarantee your private chauffeur, dedicated air-conditioned vehicle, boutique riads, and luxury
Sahara desert camp, a standard deposit of 20% to 30% of the total tour cost is required upon
reservation confirmation. The remaining balance may be settled either prior to arrival or in cash
upon meeting your driver on Day 1 of the tour.
- 2. Multi-Day Tour Cancellation Timelines & Refunds
31+ Days Before Tour
100% Refund Guarantee
Receive a full refund of your deposit, minus a standard
3% administrative/merchant payment processing fee.
15 to 30 Days Before Tour
70% Refund
70% of total payments made are refunded, or 100% can be converted into travel credits for future dates.
7 to 14 Days Before Tour
50% Refund
50% of the total tour fee is refunded due to non-
refundable boutique riad and luxury desert camp pre-
payments.
Less than 7 Days / No-Show
Non-Refundable
Payments are non-refundable as drivers and hotels are
fully mobilized. We provide official documentation for
travel insurance claims.
- 3. Day Trips & Excursions Cancellation
For our single-day excursions (such as Ourika Valley, Essaouira Coastal Day, or Ouzoud Waterfalls):
- 24+ Hours Notice: 100% full refund with no cancellation penalty.
- Less than 24 Hours Notice: Subject to a 50% vehicle mobilization charge.
- 4. Free Rescheduling & Date Changes
If your flights are rescheduled or personal plans shift, you may change your tour dates at no
additional fee if communicated at least 14 days prior to departure, subject to vehicle and hotel
room availability for your new dates.
- 5. Weather, Road Closures & Force Majeure
In rare instances where extreme Saharan sandstorms, heavy winter snow along high Atlas passes
(Tizi n’Tichka), or civil closures make roads impassable, our priority is your absolute safety. Our
experienced operational team will reroute the itinerary safely through alternative scenic regions or
offer credit vouchers.
- 6. How Refunds Are Processed
All approved refunds are returned to the original method of payment (credit card, bank wire, or
PayPal) within 5 to 7 business days following formal written cancellation confirmation.
- Need to Modify or Cancel a Reservation?
Please send a written notification including your full name, booking reference, and scheduled start date: